Retail businesses experience large variation in demand and need to respond quickly in order to maximise profits.
Microtalk solutions support this requirement with easy-to-use portals allowing additional communications resources to be added or routing to be changed instantly, with the click of a mouse.
Shops, call centres, agents, home workers, mobile workers, groups, IVRs, DID number, messages on hold, overflow routing and voice mail boxes can all be added and removed as needed.
There's nothing more irritating to a customer than struggling to communicate with a business.
By bringing all communications services together, on a single cloud-based platform, every customer contact point can be managed professionally and with no call hand-off from one system to another, no calls going missing or have to call back on different numbers.
Management information, performance monitoring and resource planning is greatly simplified with a single source of communications data.
By bringing together shops, call centres, back-office business functions, web site contact buttons, mobile workers and international customers on a single platform, everyone is instantly reachable and any barriers to communication within the business are broken down.
With communication services delivered from the cloud, everyone is connected, wherever they are in the world. Provide services to international customers and manage international suppliers as easily as if they were in the same office.
DELIVERING RELIABLE COMMUNICATIONS TO On-LINE and HIGH STREET RETAILERS.