Microtalk's communications cloud enables you to offer the ultimate levels of responsiveness and flexibility to meet your clients' needs.
Instantly add agents, groups, IVRs, messages on hold and incoming DID numbers as your clients' demands change.
Support clients in multiple countries with DID numbers and services which meet local compliance requirements, such as the Data Protection rules for the storage of recordings.
With the Microtalk solution for BPO call centres there is no longer the need to buy, install, update and manage in-house equipment.
Often a BPO provider needs to rely on equipment and software from multiple suppliers and inevitably this adds complexity and problems of interworking. With a single platform from Microtalk, all these problems go away.
And because services are delivered from the cloud, you can connect agents around the world as easily if they were all in the same office.This inherently supports 'follow the sun' 24/7 service provision from multiple offices.
Microtalk Business Dashboards can be viewed via any web browser, anywhere in the world.
Offer your clients real-time access to your BPO contact centre performance as a way to differentiate your service, give clients confidence and enable auditing of Service Level Agreements.
Clients do not need to go to the trouble of logging in to Dashboards - simply share a unique URL key with anyone you want to give access to.
If you update the configuration of a Dashboard then the clients view is automatically updated too.
MICROTALK'S UNIFIED COMMUNICATIONS SERVICES HAVE ENABLED US TO DELIVER THE HIGEST LEVELS OF BPO SERVICES TO OUR CLIENTSKunal Gupta, Chairman -