Highly flexible call recording to record different types of calls as required by financial regulators.
Storage can be configured to be in different geographic locations in order to comply with local the local regulator.
Recordings can be enabled on all devices to ensure compliance (desk phone, PC Softphone, Mobile App).
Powerful search enables recordings to be retrieved and downloaded and listened to on-line.
Banking and financial institutions usually have large numbers of locations, both within a country and internationally.
By serving all locations from Microtalk's communication cloud, all sites are brought together to operate as one. It is as easy to call a colleague in another country as it is to call a colleague on the next floor.
And since all calls operate through IP data services, all calls between offices, anywhere in the world, are free.
Customers increasing demand high levels of customer service from banking and financial services organisations.
The Microtalk platform supports organisations to be able to cost-effectively manage large numbers of inbound customer contacts.
Interactive Voice Response deals with high volumes of quick queries, whilst Skills Based Routing and Automatic Call Distribution to groups of agents manages more complex customer interactions.
The management of these processes is supported through call statistics and contact centre wallboards displaying live calls and performance metrics.
MICROTALK HAS CONSISTENTLY DELIVERED COMMUNICATIONS SERVICES WITH THE HIGHEST LEVELS OF RELIABILITY AND SUPPORTBank of Baroda -