Experience crystal clear calls with HD Voice. This new technology improves the quality of each person's voice while reducing background noise (terminal equipment supporting HD Voice is required for this service).
The dial plan can be set up with 1 to 5 digits (i.e. 1 to 99999) for calling extensions, groups and features. The dial plan supports mixed length addressing e.g. 55 and 102 can be set up within the same plan.
We have great rates to 220+ countries. Any extension can call out using these rates, including roaming users and users staying in hotels (from the Mobile App or PC Softphone) to greatly cut the cost of keeping in tough while travelling
As well as being accessed through software applications, the features can be activated through the dial plan (i.e. by dialling a number). This enables any device with a programmable button to be set up to easily access features.
A graphical interface is provided for users or the System Manager to set up any programmable buttons on the desk phone (simply select from a drop down list of available features and services). Keys can be set up with single button access to features and extensions
Microtalk fully supports porting of your existing numbers in countries where porting is mandated by the regulator. Where porting is not part of the regulatory framework then Microtalk recommends and supports Network Call Forward.
An Auto Attendant is useful for handling large numbers of calls in a highly efficient manner. Automated Attendants route incoming calls and take the load off employees. Your Cloud PBX supports an unlimited number of Automated Attendants.
There is no limit to the number of levels of Automated Attendant supported. This is enabled through the powerful concept of an Automated Attendant having the option to route to another Automated Attendant.
If Conference Recording is enabled, every internal person who joins a conference has a copy of the conference recording automatically available in their personal call log (accessible via their PBX User Portal).
Any User can dial the Record Announcement feature from their phone and instantly record a new announcement. This announcement is sent to their registered email address as an attachment. This announcement can then be uploaded by any user with System Administrator privileges and will go live immediately
There are varying Data Protection requirements in different countries around the world. To enable regulatory compliance in your region, the Microtalk Cloud PBX supports storage on to Amazon Web Services (in any region) and your own servers (via FTP).
There are often requirements to record all calls but to not record certain confidential information within a call (for example the CVV code of a credit card may not be recorded in order to comply with Payment Card Industry rules).
Recording Stop / Start features are available as dial-up Features Codes from any phone and as buttons in the Desktop Softphone (for easy use by Contact Centre Agents).
Calls with all call outcomes are saved i.e. calls which are Connected and calls which are Not Connected. This enables you to see missed calls in order to change the resourcing levels to answer missed calls during peak hours.
It is possible to download the last 90 days of Call Detail Records to Excel to store locally (should you require access to this data in the future). This feature is also useful if you wish to download a set of filtered results to share with the rest of the organisation e.g. missed calls for Customer Services to call back.
The system supports connecting to the Microtalk communication cloud in different regions. It is possible to filter and display calls by a specific region if you have users connected in multiple regions.
There is the option to configure each individual Virtual Fax Machine to notify any email recipients of a failed fax receipt. The email includes the fax number of the sender when available. This gives the option of requesting retransmission from the organisation that attempted to send the fax.